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Betting Rules
These Betting Rules explain the general principles that apply when you use the betting and gaming services available through MyEmpire Casino. They are intended to help you understand how bets are placed, accepted, settled and reviewed. Please read these rules together with the applicable Terms and Conditions, Privacy Policy, Responsible Gambling information and any rules shown for a particular game, promotion or betting market.
General betting requirements
By opening an account, placing a bet or using a service provided by MyEmpire Casino, you confirm that you have read and accepted the rules that apply to that activity. You are responsible for understanding the relevant game information, market conditions, payment requirements and account obligations before you play. If you are unsure about a rule, do not place a bet until you have obtained clarification through the available support channels.
You must be legally permitted to participate in online gambling in the place where you are located. You must also meet the minimum age requirement that applies to the service and provide accurate account information when requested. MyEmpire Casino may require identity, age, payment or other verification before allowing an account to be opened, used or paid. An account must be used only by the person registered to it. You must keep your login details confidential and notify the operator promptly if you believe your account has been accessed without permission.
- Only one personal account may be used where the account rules require a single account per player.
- You must not create an account using another person’s identity or payment method without proper authorisation.
- You must not allow another person to place bets through your account.
- You must not use the service for unlawful activity, fraud, money laundering or any attempt to interfere with the platform.
- You are responsible for checking that your selected stake, odds, game, market and instructions are correct before confirming a bet.
The operator may refuse, limit, suspend or cancel a transaction or account where this is necessary to comply with applicable law, protect players, investigate unusual activity, correct an error or enforce the relevant terms. Any review will be handled in accordance with the applicable policies and legal obligations.
Placing, accepting and cancelling bets
A bet is generally treated as placed when you confirm the selection and the transaction is recorded by the platform. A bet is not considered accepted unless it has been successfully registered in the account or betting system. A confirmation message, transaction record or bet history entry may provide evidence that a bet was received, but you should check your account after each transaction and report any apparent discrepancy as soon as possible.
You should review all details before confirming a bet. These may include the event or game, selection, stake, odds or payout information, number of entries, applicable fees, and any conditions attached to the market or promotion. Once accepted, a bet generally cannot be changed or cancelled unless the specific rules for that product allow it. A request to cancel a bet is not effective until it has been confirmed by the platform.
Displayed odds, prices, balances or payout estimates may change before a bet is accepted. Where the system shows changed information, you may be asked to confirm the revised details. A technical, display or data error may be corrected in accordance with the applicable rules. If an error affects a bet, the operator may void, resettle or otherwise adjust the transaction where permitted by law and the relevant terms.
Bet records and account history
Your account history may show deposits, withdrawals, bets, wins, losses, adjustments and other transactions. You should retain or review these records regularly. If you believe a bet or account entry is incorrect, contact support through the available service as soon as possible and provide enough information to allow the issue to be investigated. The operator may use its system records, transaction logs and other reliable information when reviewing a dispute.
Bets may be subject to minimum or maximum stakes, market limits, account limits or product-specific restrictions. Any applicable limit or restriction should be displayed or described in the relevant service information. A bet that exceeds an available limit may be rejected, reduced or treated in accordance with the specific rules for that market.
Results, settlement and payments
Bets are settled using the official result or other result source specified for the relevant game, event or market. Different products may have different settlement rules, including rules for postponed events, abandoned events, ties, cancellations, dead heats, incomplete games, interrupted sessions and changes to a result. You should read the rules displayed for the particular market before placing a bet, as those rules take priority for that product where applicable.
A result may initially be shown as pending while information is checked. A provisional result may be corrected if an official result changes or if a settlement, data or technical error is identified. The operator may reverse or amend an incorrect credit or debit in accordance with the applicable terms. You must not withdraw or deliberately use funds that were credited to your account in error. If you notice an unexpected balance change, notify the operator promptly.
Winnings and refunds, where applicable, are normally credited to the account connected with the bet, subject to verification, account status, payment rules and any legal requirements. Withdrawals may be subject to identity checks, source-of-funds checks, payment method rules and other controls. The name on a payment method may need to match the verified account holder. A withdrawal can be delayed, refused or returned where the transaction cannot be validated or where processing it would breach a legal or security requirement.
- Check your balance and transaction history before requesting a payment.
- Use only payment methods that you are authorised to use.
- Keep payment details and verification documents accurate and current.
- Do not attempt to bypass payment, identity or account security checks.
- Report any suspected unauthorised transaction or account access without delay.
Taxes and reporting obligations may apply to your gambling activity depending on your circumstances and the law. You are responsible for obtaining independent advice where necessary and for meeting any obligations that apply to you.
Promotions, technical issues and disputes
Promotions, bonuses, free plays and promotional competitions may have separate eligibility criteria, expiry dates, wagering or turnover conditions, excluded games, stake limits, withdrawal rules and other restrictions. The terms shown with a promotion form part of the rules for that offer. You should read them before opting in or placing qualifying bets. A promotion may not be available to every player, and the operator may correct, suspend or withdraw an offer where required by law or where misuse, error or unusual activity is identified.
You must not exploit a software fault, pricing error, promotional error or other technical weakness. If you become aware of a problem that may affect a bet or account balance, stop using the affected feature and report it. Attempts to manipulate outcomes, use automated tools without permission, interfere with other players or gain an unfair advantage may lead to bets being voided, funds being withheld or an account being restricted, subject to applicable law and the relevant terms.
Online services depend on internet connections, devices, software, payment providers and other systems outside the operator’s direct control. MyEmpire Casino is not responsible for a failed transaction caused by your device, connection, incorrect information or an external service, except where responsibility cannot lawfully be excluded. If a service interruption occurs, do not repeatedly submit the same bet or payment without first checking your account history.
Making a complaint
If you have a question or believe a bet has been settled incorrectly, raise the matter through the available customer support channel. Include your account details as requested, the date and time of the transaction, the relevant bet or game reference, and a clear explanation of the issue. Do not send sensitive payment information unless it is requested through a secure and approved process.
Complaints are reviewed using the information available in the account and platform records. You may be asked to provide further information or complete verification before the matter can be considered. Nothing in these Betting Rules limits any rights or protections that cannot lawfully be excluded under Australian law. If you are unhappy with a result, you should avoid continuing to bet while the matter is being reviewed.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, and never gamble with money needed for living costs, bills or other commitments. Keep track of your deposits, stakes and losses rather than relying only on your account balance.
- Do not chase losses or increase stakes to try to recover money.
- Take regular breaks and avoid gambling when upset, tired or under the influence of alcohol or drugs.
- Do not borrow money or sell possessions to fund gambling.
- Use available account controls, deposit limits, time limits or self-exclusion options if you need help managing play.
- Talk to someone you trust or seek professional support if gambling is affecting your finances, relationships, work or wellbeing.
If you believe gambling is becoming difficult to control, stop playing and use the responsible gambling tools available through your account or support service. You can request information about safer gambling options and account restrictions. These Betting Rules are provided for general information and do not replace the specific terms displayed for an individual product or promotion. Always check the current rules before placing a bet.