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MyEmpire Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you access or use MyEmpire Casino. Please read them carefully before creating an account, depositing funds or playing any casino game.
1. About these Terms
These Terms & Conditions form a legal agreement between you and MyEmpire Casino in relation to your use of the website, account services, games and related features. By accessing the website, registering an account or using any available service, you confirm that you have read, understood and agreed to these Terms. If you do not agree with any part of them, you must not use the website or its services.
These Terms apply together with any additional rules, notices, policies or conditions displayed on the website. This may include privacy information, responsible gambling guidance, game rules, payment instructions and terms applying to a particular promotion. If a specific game, promotion or service has separate conditions, those conditions will apply to the relevant activity in addition to these Terms.
MyEmpire Casino may update these Terms from time to time. Changes may be made to reflect legal requirements, changes to the website, security improvements or the introduction of new services. The latest version will be published on the website. You should review the Terms regularly, particularly before using the services. Continuing to use the website after an update means that you accept the revised Terms.
Eligibility and legal use
You must be legally entitled to use online gambling services in your location. You must meet the applicable minimum age requirement and comply with all laws that apply to you. You are responsible for checking whether accessing or using the website is lawful where you are located. MyEmpire Casino does not invite people to use the website in any place where online gambling is prohibited.
You must provide accurate information during registration and keep your account details current. You must not create an account on behalf of another person, allow another person to use your account or use the website for an unlawful purpose. MyEmpire Casino may refuse an application, restrict access or close an account where eligibility, identity, location or legal compliance cannot be confirmed.
2. Accounts, verification and security
Only one personal account may be created unless MyEmpire Casino expressly permits otherwise. An account is intended for the individual whose details were used during registration. You must not sell, transfer, lend or otherwise make your account available to another person. Account information must be complete, truthful and not misleading.
You are responsible for keeping your login details confidential and for taking reasonable steps to protect access to your account. You must notify MyEmpire Casino promptly if you believe that your account has been accessed without permission, your credentials have been lost or your account may be compromised. You are responsible for activity carried out through your account until the issue has been reported, except where applicable law provides otherwise.
MyEmpire Casino may carry out identity, age, address, payment method and source-of-funds checks where required for security, fraud prevention, responsible gambling or legal compliance. You may be asked to provide documents or information within a reasonable period. Access to some or all services may be limited while checks are being completed.
You must not use false documents, another person’s information, anonymous payment methods where prohibited, automated software or any method intended to avoid verification or account controls. Suspected fraud, money laundering, collusion, manipulation or other prohibited conduct may result in an investigation, suspension or closure of the account and any action permitted by law.
Suspension and closure
MyEmpire Casino may suspend, restrict or close an account where there is a suspected breach of these Terms, a security concern, a legal or regulatory requirement, an unsuccessful verification process or a concern about the integrity of an activity. Where appropriate, you may be informed of the reason, although information may be withheld where disclosure could affect an investigation or security process.
You may request closure of your account at any time. Account closure does not remove obligations that arose before closure. Any remaining balance will be handled in accordance with applicable law, verification requirements and the relevant payment rules. MyEmpire Casino may require confirmation of your identity before processing an eligible balance or other account request.
3. Deposits, withdrawals and gaming
You may only deposit funds using a payment method that belongs to you or that you are authorised to use. Deposits must be made for the purpose of using the available services and must not be used to conceal the source of funds or support unlawful activity. MyEmpire Casino may reject, reverse or delay a transaction where a payment method, account detail or transaction requires review.
You should check the available payment information before making a deposit. Your bank, card provider or payment service may apply its own fees, limits, conversion rates or conditions. MyEmpire Casino is not responsible for charges imposed by a third-party financial provider. You are responsible for ensuring that payment details entered on the website are accurate.
Withdrawal requests may be subject to account verification, transaction checks, applicable game rules and any conditions clearly displayed at the time of the request. MyEmpire Casino may return funds through an approved method and may require withdrawals to follow the same payment route used for deposits where this is necessary for security or compliance. Processing time can depend on internal checks and the third-party payment provider.
You must not use the website to deposit or withdraw funds for another person. MyEmpire Casino may investigate unusual payment activity and may delay or refuse a transaction where it reasonably believes that the transaction is fraudulent, unauthorised, unlawful or inconsistent with these Terms.
Games and results
Each game may have its own rules, information and instructions. You are responsible for reading the relevant game rules before playing. Where a game result is determined by a certified or approved random process, the recorded result will generally be treated as final, subject to correction of an obvious technical or processing error. If a game is interrupted by a technical problem, MyEmpire Casino may review the affected activity and take a fair and lawful corrective action.
You must not attempt to exploit a software defect, pricing error, display error or other technical issue. If you identify a possible error, stop using the affected service and report it through the available support channel. Any activity based on an obvious error may be reviewed and corrected where permitted by law.
Promotions and bonuses
Any promotion, bonus or special offer is subject to its own published terms. Those terms may include eligibility requirements, time limits, contribution rules, wagering conditions, game restrictions, withdrawal conditions and account limits. You should read the full promotion terms before opting in or using an offer. If promotional terms conflict with these Terms, the specific promotion terms will apply only to that promotion.
4. Website use, responsibility and general conditions
You may use the website only for personal, lawful and genuine recreational purposes. You must not interfere with its operation, introduce malicious code, use scraping or automated tools without permission, attempt to gain unauthorised access, or do anything that could damage the website, its systems, games or other users.
The website may contain links to third-party services or information. These links are provided for convenience and do not mean that MyEmpire Casino controls or endorses the third party. You should review the third party’s own terms and privacy information before using its services.
The website and its services may not always be available. Maintenance, technical faults, internet problems, events outside reasonable control or security measures may affect access. MyEmpire Casino will take reasonable steps to maintain the services, but does not guarantee that the website will be uninterrupted, error-free or available on every device or connection.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under applicable Australian law. Subject to those rights, you are responsible for ensuring that your device, software, internet connection and security settings are suitable for accessing the website.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Only gamble with money you can afford to lose, set personal limits and avoid gambling when you are distressed, impaired or under pressure. MyEmpire Casino may provide tools or account restrictions to help users manage their gambling. These may include deposit controls, time reminders, activity information, cooling-off options or self-exclusion, subject to availability and applicable requirements.
If gambling is affecting your finances, relationships, work or wellbeing, stop playing and seek support from an appropriate Australian gambling help service. You can also request account restrictions or closure. Responsible gambling tools should be used before gambling continues, and you should not attempt to bypass a restriction by opening another account.
Complaints and applicable law
If you have a question or complaint, use the support channel made available on the website and provide enough information for the matter to be reviewed. MyEmpire Casino may request account or transaction details to investigate the issue. You should not send passwords or sensitive information through an unsecured channel unless specifically instructed through an authorised process.
These Terms are intended to operate consistently with applicable Australian laws and any mandatory protections that apply to you. If a court or competent authority decides that part of these Terms is invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not amount to a permanent waiver of that provision.